a helpdesk system designed for RDC?

Helpdesks need to work efficiently and in a controlled manner: suppsi is the only help desk ticketing system developed and optimised for RDC studies. Assign users to studies and sites. Run reports and compare your studies and sites. The system provides a simple webinterface allowing users to log-in new tickets themselves and can also be used by your helpdesk to manage email or phone support.

Use suppsi to track support requests for any application that you deploy. Elevate your EDC support quality and response times to new levels with the special features which only suppsi provides.

suppsi is the only available help desk ticketing system that has been designed to explicitly support EDC trials

All standard features of a support ticketing system are available;

• creating and maintaining tickets via web, mail and phone
• routing these to the appropriate support agents
• reminders
• versatile tracking and reporting functionalities
• FAQs

This ensures controlled and prompt resolution of reported issues.

Only suppsi, however, allows you to assign users to specific studies and sites and to track additional EDC trial relevant fields such as “access to system” dates providing your support agents immediate access to all required information.